Services
The Rhombus enables you to reap the added benefits of improved customer satisfaction and increased return on your technology investment from a field services team – without the risk, investment and complexity of running your own field service operation.
In a competitive world, how well your company delivers services and interacts with clients is a very important element in your success or failure. Our hands-on, local, experienced technicians get things done for you.
- Rhombus has an extensive nationwide network of qualified subcontractors to support your large-scale field service initiatives.
- Rhombus utilizes local technicians, which helps avoid hefty travel expenses, which generally outweigh the cost of the service itself.
- Rhombus Project Managers have an in depth understanding of local markets and equipment requirements as well as the resources to support field service projects of any size.
- Rhombus employs a “hands on” approach to providing technical field support.
- Rhombus can design, integrate, maintain and support any or all of your technology assets.
- Rhombus can co-ordinate the delivery of a complex range of IT and non-IT-related services, providing a single contact and management point for your entire multi-vendor infrastructure.
- Our goal is to make a positive impact while streamlining workflow processes and scheduling capabilities.
Customer benefits:
Benefits to our Customers Include:
- Local field services deliver improved user productivity and satisfaction by minimizing downtime & cost.
- Our support service will commit to continuous improvement over the duration of the contract. – Operational costs are controlled and reduced through statistically driven processes.
- You transfer the risk and effort of field support to a skilled and experienced partner and return your focus to customer relations and your product.
- You avoid the difficulties of technical staff recruitment and retention.
- Rhombus’s investment in continuous training results in a support staff able to resolve issues and circumvent problems expeditiously. This leads to maximum system availability and minimum disruption to business.
We provide these services either through full-time or part-time on-site dedicated staffing or on an on-demand basis. Our services are tailored to individual customer requirements and include system analysis, needs assessment, and system design.